Privacy Policy

Last updated: 20 September 2026

Mahadeva’s Kitchen respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, create an account, subscribe to marketing or place an order.

1. Who we are

In this policy, “Mahadeva’s Kitchen”, “we”, “us” and “our” refer to Mahadeva’s Kitchen, located at Unit 16, 7–9 Linmax Court, Point Cook VIC 3030, Australia.

For privacy questions, access or correction requests, or complaints, contact info@mdkitchen.com.au or (03) 9317 5653.

2. Personal information we may collect

Depending on how you interact with us, we may collect:

  • your name, email address, telephone number and account details;
  • billing, pickup and delivery details, including addresses, access instructions and the identity of an order or delivery contact;
  • order details, products, fulfilment date and time, order notes and communications with us;
  • dietary, allergy or accessibility information that you choose to provide in connection with an enquiry or order;
  • payment status, transaction references and limited payment information supplied by our payment providers—we do not store your complete card number;
  • newsletter subscription preferences and records of consent or unsubscribe requests;
  • enquiries, complaints, reviews and customer-service records; and
  • technical information such as IP address, device and browser information, cookie identifiers, referring pages and website usage or analytics information.

Please avoid placing unnecessary sensitive or confidential information in the order-notes field.

3. How we collect personal information

We generally collect information directly from you when you:

  • browse or use our website;
  • create or use an account;
  • place or update an order;
  • contact us by phone, email, website form or social media;
  • subscribe to our newsletter; or
  • respond to a survey, promotion or customer-service request.

We may also receive information from payment providers, delivery and logistics providers, website and analytics services, fraud-prevention services, or another person placing an order for you.

4. Why we use personal information

We may use personal information to:

  • provide product information and respond to enquiries;
  • process payments, accept and prepare orders, arrange pickup or delivery, and send order or delivery updates;
  • understand and respond to dietary or allergy-related questions that you raise;
  • manage customer accounts, refunds, complaints and support;
  • detect fraud, secure our website and comply with legal or regulatory requirements;
  • maintain business, tax and transaction records;
  • improve our website, products, communications and customer experience using analytics; and
  • send marketing communications where we have consent or are otherwise permitted by law.

You may unsubscribe from marketing at any time using the link in a marketing email or by contacting us. Transactional messages about an order are not marketing and may still be sent when needed to provide the order.

5. When we disclose personal information

We may disclose relevant personal information to service providers that help us operate, including:

  • website hosting, ecommerce and account-platform providers;
  • payment processors and fraud-prevention providers;
  • email, newsletter and customer-communication providers;
  • delivery, courier, route-planning and tracking providers;
  • analytics, security, backup and technical-support providers;
  • professional advisers such as accountants, insurers and legal advisers; and
  • regulators, law-enforcement bodies or other recipients where disclosure is authorised or required by law.

We provide service providers only with information reasonably necessary for their role. Their own privacy policies may also apply.

We do not sell or rent your personal information.

6. Overseas processing

Some technology, payment, analytics, communication and cloud-service providers may store or process information outside Australia. Depending on the provider and its infrastructure, those locations may include the United States, countries in the European Economic Area and other countries in which the provider operates.

Where applicable, we take reasonable steps to use reputable providers and protect personal information consistently with Australian privacy requirements. Overseas privacy protections may differ from Australian law.

7. Cookies and analytics

Our website and service providers may use cookies and similar technologies to:

  • keep the website and shopping cart working;
  • remember preferences and account sessions;
  • protect checkout and forms from fraud or misuse;
  • understand website traffic and performance; and
  • measure or improve marketing, where permitted.

You can control cookies through your browser settings. Blocking essential cookies may prevent the cart, checkout, login or other website functions from working correctly.

8. Payment information

Online payments are processed by third-party payment providers made available at checkout, such as card-payment and PayPal services. We receive transaction status and reference information but do not store your complete card number. Payment providers handle payment information under their own terms and privacy policies.

9. Security and retention

We use reasonable administrative, technical and physical safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure.

We retain personal information only for as long as reasonably needed for the purposes described in this policy, to maintain business and tax records, resolve disputes, prevent fraud and meet legal obligations. When information is no longer required, we take reasonable steps to delete it or de-identify it.

10. Access and correction

You may ask to access personal information we hold about you or request that inaccurate or out-of-date information be corrected. Contact info@mdkitchen.com.au and provide enough information for us to identify the relevant records.

We may need to verify your identity before providing access or making a correction. If we cannot fulfil a request, we will explain why where required or appropriate.

11. Privacy questions and complaints

If you have a privacy question or complaint, contact us at info@mdkitchen.com.au. Please describe your concern and provide relevant details. We will review the matter and aim to respond within a reasonable time.

If the Privacy Act 1988 applies to us and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner at oaic.gov.au.

12. Children

Our website and online ordering service are intended for people who are able to enter into a purchase contract. If you are under 18, please use the website and place orders only with the involvement of a parent or guardian.

13. Third-party links and services

Our website may link to third-party websites, social platforms or services. Their privacy practices are governed by their own policies, and we are not responsible for content or privacy practices outside our control.

14. Changes to this policy

We may update this policy to reflect changes to our practices, technology or legal obligations. The current version will be published on this page with its updated date. Where a change is significant, we may also provide an additional notice where appropriate.

15. Contact us

Mahadeva’s Kitchen
Unit 16, 7–9 Linmax Court
Point Cook VIC 3030, Australia
Email: info@mdkitchen.com.au
Phone: (03) 9317 5653