Terms & Conditions

Last updated: 20 September 2026

These Terms & Conditions apply when you use the Mahadeva’s Kitchen website or place a retail order with us. By placing an order, you agree to these terms.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

1. About Mahadeva’s Kitchen

In these terms, “Mahadeva’s Kitchen”, “we”, “us” and “our” refer to Mahadeva’s Kitchen, located at Unit 16, 7–9 Linmax Court, Point Cook VIC 3030, Australia.

You can contact us at info@mdkitchen.com.au or on (03) 9317 5653 during our published business hours.

2. Orders and acceptance

  • Our products are prepared to order. Please check your products, quantities, fulfilment method, address, date, time and contact details carefully before submitting your order.
  • An order is not accepted until your payment has been authorised and we have issued an order confirmation.
  • Your payment-provider receipt does not replace our order confirmation.
  • We may contact you if information is missing or clarification is required.
  • We may decline or cancel an order where a product is unavailable, a price or website error has occurred, payment has not been completed, the order appears fraudulent, or we cannot safely or reasonably fulfil it. If we cancel a paid order, we will offer a suitable alternative, a new date, or a refund.

3. Products and availability

  • Our desserts are handmade. Minor differences in colour, finish, decoration and appearance may occur and are not necessarily defects.
  • Website images are illustrative. Colours may also display differently between devices.
  • Product availability, flavours and decorations may change. We will not make a material substitution without contacting you where it would significantly change the product you ordered.
  • We may limit quantities where reasonably necessary to protect product availability or production capacity.

4. Vegan, dietary and allergen information

Our desserts are plant-based. Dietary descriptions such as No Added Gluten, No Added Nuts and Special have the meanings explained on our Allergen & Dietary Information page.

Our kitchen handles peanut, tree nuts, soy, wheat and gluten. Although we use allergen-management procedures to minimise cross-contact, cross-contact may still occur. We do not represent products described as No Added Gluten or No Added Nuts as certified gluten-free or nut-free.

You are responsible for reviewing the product description and allergen information for every item ordered. If you are unsure whether a product is suitable, particularly where there is a severe allergy, coeliac disease or another medical dietary requirement, contact us before ordering. An order note does not by itself confirm that we can accommodate an allergy-related request.

5. Prices, GST, promotions and payment

  • Prices are in Australian dollars and include GST where applicable.
  • You will be charged the price shown at checkout when your order is placed, including any displayed delivery charge.
  • Payment must be completed using an available checkout payment method.
  • We do not store your full card details; payments are processed by third-party payment providers under their own terms and privacy practices.
  • Discount codes and promotions are subject to any conditions stated with the offer. Unless expressly stated otherwise, only one discount code may be used per order and offers cannot be combined.
  • If a genuine pricing or checkout error occurs, we may contact you to confirm the correct price or cancel and refund the affected order.

6. Pickup

  • Please collect your order from the location, on the date and within the time window shown in your order confirmation.
  • Bring your order number and arrive during our published pickup hours.
  • Contact us promptly if you expect to be late. We cannot guarantee staff availability outside the confirmed pickup window.
  • Once an order has been collected, you are responsible for transporting, storing and handling it safely. This does not affect your rights if the product did not meet a consumer guarantee when supplied.

7. Delivery

  • Delivery is available only to eligible areas, on available dates and subject to any minimum order value and delivery charge shown at checkout.
  • Delivery windows are estimates rather than appointments at an exact time. We will use reasonable care to deliver within the confirmed window and may provide tracking information where available.
  • You must provide a complete and accurate delivery address, access instructions and a telephone number at which the delivery contact can be reached.
  • If delivery cannot be completed because the address or access details are incorrect, nobody is available and there is no suitable authorised safe place, we will contact you where reasonably possible. Redelivery or collection may be required and a reasonable additional charge may apply.
  • After the order has been delivered to the address, handed to the recipient or left in an authorised suitable safe place, you are responsible for its safe storage and handling. This does not affect your rights if the product did not meet a consumer guarantee when supplied.

8. Changes, cancellations, refunds and problems

Our separate Refund & Cancellation Policy explains how to request an order change or cancellation and what to do if an order is damaged, incorrect or otherwise does not meet a consumer guarantee.

9. Customer accounts and website use

  • You are responsible for keeping any account login details confidential and for activity conducted through your account.
  • You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious code, or use website content for an unlawful purpose.
  • We may suspend access where reasonably necessary to protect customers, the website or our business.

10. Intellectual property

The website content, branding, photographs, graphics, recipes and other materials are owned by or licensed to Mahadeva’s Kitchen. You may view and use the website for personal shopping purposes, but must not reproduce, publish, sell or commercially exploit our materials without permission.

11. Liability and Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Where the law permits liability to be limited, our liability will be limited only to the extent permitted by law.

To the extent permitted by law, we are not responsible for loss caused by:

  • incorrect information supplied by the customer;
  • failure to follow storage, transport or serving instructions after supply;
  • selecting a product that does not meet a dietary requirement where the relevant information was provided and the customer did not seek clarification; or
  • events outside our reasonable control.

Nothing in this section limits liability that cannot lawfully be limited.

12. Privacy

We handle personal information in accordance with our Privacy Policy. Payment providers, delivery providers and other service providers may also handle information under their own privacy policies.

13. Changes to these terms

We may update these terms from time to time by publishing a revised version. The terms applying to an accepted order are those available when that order was placed, unless a change is required by law or agreed with you.

14. Governing law

These terms are governed by the laws of Victoria, Australia. You and Mahadeva’s Kitchen submit to the courts and tribunals having jurisdiction in Victoria, without limiting any rights you may have under applicable consumer law.

15. Contact us

For questions about these terms or an order, contact:

Mahadeva’s Kitchen
Unit 16, 7–9 Linmax Court
Point Cook VIC 3030, Australia
Email: info@mdkitchen.com.au
Phone: (03) 9317 5653