Refund & Cancellation Policy

Last updated: 20 September 2026

Mahadeva’s Kitchen products are perishable and generally prepared specifically for the date selected in your order. This policy explains how changes, cancellations and product problems are handled.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

1. If there is a problem with your order

Please inspect your order as soon as reasonably possible after pickup or delivery. If an item is damaged, incorrect, unsafe, materially different from its description, or otherwise does not meet a consumer guarantee, contact us promptly at info@mdkitchen.com.au or (03) 9317 5653.

Please provide your order number, a description of the problem and, where practical, photographs showing the product and packaging. We may ask you to retain the product while we assess the issue. Asking for this information does not limit your rights under the Australian Consumer Law.

Depending on the circumstances and your legal rights, an appropriate remedy may include a replacement, refund or another agreed solution.

2. Change-of-mind returns

Because our desserts are perishable food products, we do not accept returns or exchanges merely because you changed your mind after the product has been supplied.

This does not apply where the product does not meet a consumer guarantee under the Australian Consumer Law.

3. Cancelling an order

  • If we receive your cancellation more than 48 hours before the start of your scheduled pickup or delivery window, we will provide a full refund.
  • If you request cancellation within 48 hours of the scheduled fulfilment time, contact us as soon as possible. Because ingredients may have been ordered and preparation may have started, a full refund may not be available. We will assess the request reasonably and may offer a partial refund, credit or date change depending on the work completed and costs already committed.
  • Bespoke, personalised or specially sourced items may have additional cancellation conditions disclosed before purchase.

A cancellation is not confirmed until we acknowledge it. Please include your order number and contact us by email or telephone; do not rely only on an order note, social-media message or payment-provider cancellation screen.

4. Changing an order or fulfilment date

Contact us as early as possible if you need to change a product, quantity, inscription, pickup or delivery date, address or contact details.

We will try to help, but changes are subject to production capacity, product availability, delivery eligibility and any price difference. A requested change is not confirmed until we acknowledge it. Requests made within 48 hours of fulfilment may not be possible.

5. Missed pickup or unsuccessful delivery

  • If you do not collect your order within the confirmed pickup window, contact us promptly. Because the product is perishable and made for a specific date, a refund may not be available.
  • You are responsible for providing an accurate delivery address, access instructions and reachable delivery-contact number.
  • If delivery cannot be completed because of incorrect customer-provided information, unavailable access, nobody being available and no suitable authorised safe place, redelivery or collection may be required. A reasonable redelivery charge may apply.

These provisions do not apply where the failure was caused by us or our delivery provider, or where the product otherwise does not meet a consumer guarantee.

6. If Mahadeva’s Kitchen cannot fulfil your order

If we cannot fulfil an accepted order, we will contact you and offer a reasonable alternative, a new date, or a refund. If you do not accept the alternative, we will refund the affected amount to the original payment method.

7. Refund processing

Approved refunds are issued to the original payment method unless another method is agreed or required by law. We will initiate the refund promptly. Your bank or payment provider may take additional time to display the funds in your account.

Delivery charges will be refunded where required by the Australian Consumer Law or where we did not provide the delivery service. They are not normally refundable where delivery was properly performed and the refund relates only to a customer-requested change.

8. Contact us

Mahadeva’s Kitchen
Unit 16, 7–9 Linmax Court
Point Cook VIC 3030, Australia
Email: info@mdkitchen.com.au
Phone: (03) 9317 5653